Effective Date: 1st January 2021
Latest Revised Date: 1st January 2021
Hello, Prayatna Counselling and Early Intervention Welcomes you!
Introduction
We, at Prayatna Counselling and Early Intervention (“Prayatna / We/ Our”) understand and appreciate the trust and information you (“User/Therapist/whoever uses this website”) entrust upon us, and seek to protect your information to the best extent possible. We collect your information as it is essential to the provision of our Services (defined below) to you. We take your privacy seriously and will only collect, protect, use and share your information in the manner specified in this privacy policy (“Privacy Policy”).
The Privacy Policy should be read along with and is also subject to the Terms of Service, and comes into effect from the date and time a user (“User” or “Therapist”) registers with Prayatna Counselling and Early Intervention. By using the Website and the Services, you have agreed to allow us to collect, store, and use the Personal Information you provide (including any changes provided by you) in order to avail of the Services. If you are not agreeable to this, please do not use this Website or Services.
We reserve the right to make changes to this Privacy Policy at any time. Any such modification will become effective immediately upon Prayatna Counselling and Early Intervention posting it on the Website and your continued use of the Website will constitute your consent to such modifications. You agree to periodically review the current version of the Privacy Policy posted by Prayatna Counselling and Early Intervention.
We request you to go through this Privacy Policy carefully before you decide to access this Website. The contents of Terms of Services are part of this Privacy Policy. In case of any contradiction, the contents of Terms of Services shall prevail over the Privacy Policy. If you object to your information being transferred or used in accordance with this Privacy Policy, please do not use the Website.
Definition
The term ” Prayatna Counselling and Early Intervention “, “We”, “Us”, “Our”, shall mean Website (prayatnacounselling.com), its Admin, and authorized agents that perform any services on the Company’s behalf.
The term “Parents”, “GrandParents”, “Guardian”, “Caregiver” shall mean the natural person who uses the Website for availing the Services. All these terms will be herein referred to as YOU.
“Platform”, “Website”, “Website Application” or similar terminology are all in reference to any website, or web links that the User can employ to access Services provided by Prayatna Counselling and Early Intervention.
“Therapist”, “wellness advisor”, “expert”, “specialist”, “coach”, “psychologist”, “counsellor” or similar terminology are all in reference to the Certified Practitioner relating to/for Psychology and/or Mental health.
Services
We engage in and deliver the services related to emotional and psychological wellbeing, to the audience seeking mental health support across age and gender. This service can be useful for individual and organization. Prayatna Counselling and Early Intervention’s offerings may include/are:
– Online consultation with Certified Psychological Professionals (who have been approved by Prayatna Counselling and Early Intervention to use the platform for delivering their Services)
– Workshops and/or webinars delivered by trained and Certified Psychological Professionals.
– Self-help tools, content and programmes through a range of channels including, but not restricted to websites, and emails
The Services offered by Prayatna Counselling and Early Intervention are in compliance with our client anonymity and confidentiality.
Services as below:-
- For Children
- For Adolescents
- For Young Adults
- For Adults
- The Learning Lounge
- Workshops & Seminars
- Internships Programs
- Psychological Testing
- Internship for Psychology Students
- Psychological Assessments and more
- Assessments
- IQ Assessment
- Development Assessment
- Speech Assessment
- Occupational Therapy Assessment
- ADHD Assessment
- Handwrting Assessment
- Behavioral Assessment
- Social Skill Asessment
User Information/Consent
– You are the sole owner of your information. Prayatna Counselling and Early Intervention only collects your information through the Website for providing the Services (as defined above and in Terms of Services) you have signed up for. We will not sell, share, transfer or rent any personal information to others in ways different from what is disclosed in this privacy policy and the Terms of Services, without your prior consent or permission.
– Prayatna Counselling and Early Intervention will not be held liable for disclosure of any information if such disclosure is not in accordance with this Privacy Policy, the Terms of Use and/or applicable law. It shall be your sole liability in such case.
– Prayatna Counselling and Early Intervention collects information from you on the Register/Log-in page of the Website. In the sign-up page, you are required to give your personally identifiable contact information including but not limited name, mobile number, email ID and such other details. A verification process is used to confirm your identity through the contact information that you provide. When the Website requests your identity, the Website will clearly indicate the purpose of the inquiry before the information is requested and seek your consent.
– Every computer/mobile device connected to the Internet is given a domain name and a set of numbers that serve as that computer’s Internet Protocol or “IP” address. When you request a page from any page within Prayatna Counselling and Early Intervention’s website, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Website.
Cookies
Cookies are small pieces of information saved by your browser onto your computer/mobile. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted Service. Prayatna Counselling and Early Intervention does not use cookies to save personal information for unauthorized uses.
Data Retention
Subject to the other terms contained in this Privacy Policy and the Terms of services, your information will be retained with Prayatna Counselling and Early Intervention until you specifically request the Company to destroy such information by way of a written request.
Please note that subject to termination or expiry of your account on Website, Prayatna Counselling and Early Intervention shall retain your information including your personal data for a period of 10 years, unless you provide a justifiable reason to delete or destroy the same.
Prayatna Counselling and Early Intervention shall, upon receipt of such request from you, proceed to delete such information after carrying on internal verification procedures. Notwithstanding the foregoing, Prayatna Counselling and Early Intervention will retain and use your information as necessary to comply with its legal obligations, resolve disputes, carry on audits, and enforce its agreements or for other business purposes. You are aware that Prayatna Counselling and Early Intervention shall be required to provide such information to a third party if required as per provisions of law.
Use of User Information Collected
Use of The Information for Services
The primary goal of Prayatna Counselling and Early Intervention in collecting the information is to provide you / allow your access, to the Website and provide the Services as defined in the Terms and Conditions. Prayatna Counselling and Early Intervention may use the personal and non-personal information provided by you, including but not limited to, the following ways:
– Identify and reach you;
– Resolve technical issues of access to the Website via telephone or email;
– Provide you with further information, products and services;
– Better understand users’ needs and interests;
– Personalize your experience and customizing experience;
– Understanding and assisting you in your health and general wellbeing progress;
– Run statistical research and undertake scientific publications
– Improving the product and services offered to current and future users and partners by improving parts of the Website, including but not limited to the algorithms, logic systems, content, decision support, engineering;
– Anonymized information for research and improving features on the application;
– Providing data to clients or partners under the terms of agreement with them;
– Providing access to your “User Profile” to other users of the Website, Prayatna Counselling and Early Intervention’s administrators, Prayatna Counselling and Early Intervention’s moderators;
– For carrying on audits, due diligence for effecting investments in Prayatna Counselling and Early Intervention
– For emergency purposes or in case of any adverse circumstances.
– Detect and protect us against error, fraud, and other criminal activity;
– Make disclosures as may be required under applicable law.
– Allow us to better service the user in responding to customer service requests;
– Administer a contest, promotion, survey or other site feature; and
– Provide access to other users as part of a social feed, in order to provide motivation or assistance to such other users
Disclosure to Therapist
– Information collected from you may be transferred to your therapist, as part of the Services.
– Prayatna Counselling and Early Intervention, at its sole discretion, be entitled to contact the therapist at scheduled intervals and at unscheduled times and collect or provide any information relating to you, as may be deemed beneficial or essential by Prayatna Counselling and Early Intervention. Prayatna Counselling and Early Intervention shall periodically update the Therapist. Prayatna Counselling and Early Intervention may also reach out to the therapist at unscheduled times upon occurrence of an Adverse Event, emergency event, or if you have not engaged with the Website or client.
For the purposes of this Privacy Policy, the term “Adverse Event” shall refer to any adverse health consequences, or adverse medical events, that occur consequent to, advice as part of any therapy or consultation that the user is currently on or has been on.
Sale of Assets, Merger, Acquisition
Prayatna Counselling and Early Intervention may share your information, including your information with our parent, subsidiaries and affiliates for internal purposes. Prayatna Counselling and Early Intervention also reserves the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Website or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. If you fail to provide any issues within five (5) working days of receipt of any notice, consent is deemed to be given.
Confidentiality
Prayatna Counselling and Early Intervention maintains the confidentiality of information disclosed during personal consultation. Any information shared with Prayatna Counselling and Early Intervention is confidential and not shared with anyone, including your organization, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if:
– The Therapist or Prayatna Counselling and Early Intervention perceives there to be a serious and/or significant and/or imminent risk of harm to the health or safety of a person or the public or self.
– Disclosure is required by law.
– You file a private healthcare claim and the insurer requires information.
– Except for the reasons outlined above, the Personal Information shared on Prayatna Counselling and Early Intervention will only be shared with others after permission has been granted by you orally or by way of email/letter/fax. All members of Prayatna Counselling and Early Intervention, including all Prayatna Counselling and Early Intervention’s professionals, contracted professionals, administrators, or trainees, are required to follow this confidentiality policy.
The User agrees to indemnify Prayatna Counselling and Early Intervention for any breach in confidentiality of the User’s Personal Information. If the User accesses Prayatna Counselling and Early Intervention through a third-party platform the User indemnifies Prayatna Counselling and Early Intervention against any data breaches that occur due to any acts of commission or omission from the third-party platform.
Third Party Disclosure
Prayatna Counselling and Early Intervention does not sell or trade your Personal Information to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, website policies, or protect ours or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.
Security
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. In keeping with professional standards, Therapists as well as admin might be required to maintain records of online sessions.
In spite of the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments or any other publicly accessible places on our platform. Prayatna Counselling and Early Intervention shall not be held responsible for use or misuse of any information pertaining to or shared by the User with relation to its Services. The User will not hold Prayatna Counselling and Early Intervention liable for any issue related to data storage and/or security.
It is your responsibility to ensure the privacy and security of your email account and phone messages so they cannot be accessed by third-party. Prayatna Counselling and Early Intervention will use one or both of these channels to communicate with you regarding a range of information related to your mental health. Prayatna Counselling and Early Intervention shall not be liable for any breach in confidentiality, should your email or text messages be accessed by a third-party, with or without your consent.
Links
The platform may contain links to other third-party sites. The third-party sites are not necessarily under the control of Prayatna Counselling and Early Intervention. Please note that Prayatna Counselling and Early Intervention is not responsible for the privacy practices of such third-party sites. Prayatna Counselling and Early Intervention encourages you to be aware when you leave the platform and to read the privacy policies of each and every third-party site or application that collects Personal Information. If you decide to access any of the third-party sites linked to the platform, you do this entirely at your own risk. Any links to any partner websites is the responsibility of the linking party, and Prayatna Counselling and Early Intervention shall not be responsible for notification of any change in name or location of any information on the websites. Prayatna Counselling and Early Intervention is not responsible for the use of any Personal Information that you voluntarily disclose through a forum or through the platform.
Person Below the Age of 18
Our Services and website are not directed to persons under the age of 18 years. We do not knowingly solicit anyone under the age of 18 to participate independently in any of our Services. Prayatna Counselling and Early Intervention does not knowingly collect personally identifiable information from children under the age of 18. If you are under the age of 18, Prayatna Counselling and Early Intervention highly recommends you to ask your parent or guardian for permission to use this website. Beyond any of this, Prayatna Counselling and Early Intervention is not responsible.
If the user is found entering the wrong age (any information) in whatsoever case, Prayatna Counselling and Early Intervention has all the right to delete that user’s account permanently without any prior notice.
Changes to Policy
Prayatna Counselling and Early Intervention reserves the right to change or remove any part of the Privacy Policy without notice or liability to any third party. In the event there are significant changes in the way we treat your Personal Information, or in the Privacy Policy, we may take reasonable effort, but are in no way obligated, to display a notice on the website or send you an email, so that you may review the changed terms prior to continuing to use the platform.
As always, if you object to any of the changes to our terms, and you no longer wish to use the platform, you can contact Prayatna Counselling and Early Intervention to discontinue using our platform and deactivate your account if you are registered with us directly. If you are signed up on our platform using a third-party platform or are accessing our Services through your employer, then in order to deactivate your account or no longer use our Services, you will have to contact the third-party platform or your employer.
Unless stated otherwise, our current Privacy Policy applies to all information that Prayatna Counselling and Early Intervention has about you and your account. Using the Services on the websites, or accessing the websites, after a notice of change has been sent to you or published on our website shall constitute your consent to the changed terms.
Grievance Redressal
To address the grievances of the users, Prayatna Counselling and Early Intervention has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal, at prayatnacounselling.com .We assure you a time-bound response not exceeding one month from the date of your complaint.
Privacy Policy for Non-Indian Users
You are aware that this Website is owned in India. Further, you are aware that the server where your information is based out of is in India. In event, you have provided express consent to use, store, transfer and collect your personal data out of your free consent.
Further, it is your sole responsibility to inform Prayatna Counselling and Early Intervention if any other compliances are required under your local laws or any portion of Terms of Services and Privacy Policy is in contravention to your local laws. Prayatna Counselling and Early Intervention and you can mutually enter into a separate detailed agreement with respect to the same.
In case, any terms hereof are not as per your local laws and/ or there are any non-compliances in respect of your local laws, you as a user agree to indemnify and save harmless Prayatna Counselling and Early Intervention in respect thereof.
You have read this privacy policy and agree to all of the provisions contained above.
Jurisdiction
Jurisdictional policies of Prayatna Counselling and Early Intervention have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and Prayatna Counselling and Early Intervention with regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at Ahmedabad (Gujarat, India).
Contact Information
You can contact us:
(a) by post/mail, to the postal address given on the website;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, given on the website.